Internet of Things and Cloud Computing

Volume 10, Issue 4, December 2022

  • Impact of Quality of Service on Customer Loyalty: A Critical Study of Cellular Mobile Broadband Sector in Pakistan

    Imran Khan, Alamgir Naushad, Muhammad Sheharyar

    Issue: Volume 10, Issue 4, December 2022
    Pages: 37-57
    Received: 17 November 2022
    Accepted: 16 January 2023
    Published: 14 February 2023
    Abstract: Quality of Service (QoS) is the degree to which a service provided by an operator promotes customer satisfaction. In telecommunications sector service quality is a set of specific parameters provided by service providers to their customers, which are necessary for achieving the required functionality of the requested service. In current global comp... Show More